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DaVita - Physician Experience
At Physician Experience, we design apps (desktop, web, mobile) for physicians to help them manage, treat, and improve the lives and the care of their patients. Healthcare IT is notorious for lagging behind consumer products in design, user experience, and customer satisfaction. Our goal is to change the status quo by creating a suite of physician-focused products that delight users and enable clinicians to take better care of their patients.
We are looking for Senior UX candidates that are up for a challenge. Healthcare is rife with complexities and the learning curve is steep. If you have a passion for improving user experiences and the ability to press through adversity, we look forward to meeting you.
Senior UX Researcher
We are looking for a creative and collaborative user researcher who can keep the user at the center of our designs. You will work closely with the UX team and product owners to turn findings into great user experiences.
You would be primarily responsible for user research studies, directly impacting design strategies and applications. You must be able to create & run multiple types of user tests, analyze the collected data, and present the results along with your recommendations and meaningful user insights to all organizational levels with the highest quality.
The ability to support interaction design and prototyping would be a great asset to our team but not required.
Experience 6+ years
Core Requirements
- Ability to work in fast-paced agile environment
- Take smart risks and champion new ideas
- Work with minimal supervision on multiple concurrent projects
- Ability to collaborate with others
- Be open to receiving feedback and constructive criticism
- Be willing to help teammates, share knowledge, and learn from them
- Effectively communicate project status to management on a regular basis
- Plans own work executing against deadlines
- Some travel required
Researcher Requirements
- Mixed method researcher who has a quantitative research background utilizing statistics
- A solid grasp of user-centered design, testing methodologies and usability
- Demonstrable user impact and influence on product experience
- Research including user personas, surveys & journey maps
- Planning and executing research projects, drawing on research from various areas of the business: analytics, customer insight, support, account managers
- Identify the proper research methods based upon product phase and timeline
- Recruit test participants and manage participant scheduling
- Create test criteria and run usability study sessions
- Experience in qualitative and quantitative results impacting product strategy
- Partner with UX team and product owners to understand detailed requirements
- Involve team in your research sessions to ensure its effectiveness
- Lead the effort to share user data and insights across the organization to build a culture of user-centered design
- Develop research reports with clear and actionable recommendations
- Effectively and creatively communicate research and play a key role in stimulating designs for the product
- Familiar with testing methods including online remote, phone interview, surveys and focus groups and ability to introduce additional methods into our projects
- Be passionate about all things UX
- Ability to clearly and effectively communicate design processes, ideas, and solutions to stakeholders, teams, and users
Bonus Skills
- Coding/Programming Skills such as R
- Knowledge of SQL and the ability to manage and query data
- Mixpanel and Salesforce software experience
- Experience in healthcare
What We'll Provide:
More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
- Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
- Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.
#LI-LT2
At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.
Applications are accepted on an ongoing basis.
Salary/ Wage Range
$82,800.00-$121,600.00 / yearCompensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits
DaVita is an equal opportunity/affirmative action employer. As such, DaVita makes hiring decisions solely on the basis of qualifications and experience, and without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.